Is case management appreciatedI

  1. I have been a case manager for 2 years. I can't believe how disrespected this specialty is in my facility. In fact they are trying to phase us out of the hospital setting under the belief that our job could be done by the bedside nurses...I'm so appalled and disgusted. We are some of the most experienced nurses in the building but receive the least amount of respect. I get told to go **** myself by providers who feel they shouldn't have to answer my questions about admission status or don't want to document or sign paperwork for patients to get the services/equipment they need upon discharge. Please tell me this isn't how case managers are treated everywhere! Because right now I'm wondering how and why anyone would do this!!
  2. Visit Kristy02_RN profile page

    About Kristy02_RN, ASN, BSN, RN

    Joined: Jan '11; Posts: 31; Likes: 13
    Infusion/PICC's; from US
    Specialty: 4 year(s) of experience


  3. by   SummerGarden
    OP, are you writing us from 10-20 years ago (i.e. the past)? At this point I can safely state, no, this is not the case everywhere. Your hospital sounds like it does not value case management because if it did, it would not tolerate MDs not answering your questions or responding cooperatively to you and your peers. Someone higher than us needs to show your value and your worth.

    Your department leadership needs to show that a good relationship and specifically trained RNs under close supervision carrying out case management can increase the likeliness of re-imbursement, reduce length of stay, reduce readmission rates, and increase quality of care! My guess is that your department heads are not doing his/her job with taking care of you and your department. In fact, if anyone needs to be replaced based upon what you are writing, it is your department heads and supervisors.

    For example, I worked in an environment where I was way more involved with discharge planning than I cared to be as a Staff RN, but that was because the case management department voluntarily gave up a lot of their job to the Staff RNs rather than show that they needed (and deserved) more staff to be effective. In any case, it effected their pay, made for poor patient outcomes, and made the role of case management useless within that organization at the time. If I were in your shoes, I would look at an outside agency, an insurance carrier, or a competitor of my current employer to seek better treatment and career fulfillment.

    In the meantime, your current employer is in for a rude awakening if they take the steps you have written. Your employer, depending on their access to capital to cover poor financial decisions, will be impacted hard financially speaking and may even close in the next few years. I have seen hospitals close based upon a variety of poor financial decisions... Your organization is about to make a big one if what you are writing will come to fruition.....
    Last edit by SummerGarden on Jun 25, '17
  4. by   Kristy02_RN
    I have started looking. Your predictions are the same that most people are making who work for the organization. Outside agencies are saying other hospitals are hiring more case managers and are shocked by what's happening with us. I work with amazing case managers that persevere in spite of the blatant disrespect. By the end of next month the first phase of case management lay offs begins.
  5. by   SummerGarden
    Quote from Kristy02_RN
    By the end of next month the first phase of case management lay offs begins.
    Case management is just the first wave... other ancillary services will be next... last will be the staff RNs who stay until the last minute when he/she finally realizes that they work for a hospital that will close and leave them out in the cold.