I have a question to case managers out there. I am thinking about taking a job being a case manager for Medicaid patients on the REM program in Maryland (REM= rare and expensive medical issues). It is a work from home job and I would be required to do meet with the patient sometimes (the highest acuity patients are seen once every 3 months). I was wondering if any case managers who do something similar could tell me what a typical case load is (they said mine would be 60). I don't know if this is way too much or not. Also, I live in an urban area and wondering how case managers deal with having to visit patients that might live in a bad neighborhood. How do you keep safe? I know that they suggested seeing the patients at their doctors appointment and talk to them while they are waiting but what if that isn't possible.
I really am excited to work with this population and to work from home. I just want to make sure that I know what the pros and cons are before seriously considering this position. Plus I'd like some advice on how to do a good job. So any tips and hints are welcome, including how you organize yourself and manage your time. Is there a method you use that you could share? Maybe a good excel spreadsheet format or anything similar?