So true! The sad thing is I even have dreams, err nightmares, of ICD-9 codes flashing through my mind and trying to decipher the right code ..is it 977.06 or .07 or .08??!
There is a topic on its own...INSURANCE COMPANIES!! In the midst of my hectic clinical day...checking in pts- answering phone calls from pts, PT, HH, hospitals- organizing meetings for my dr- cutting a cast off, writing orders for X-ray, putting a new cast on- scheduling MRI's and surgeries- etc etc...I am overjoyed and enthused that after a patient decides on surgery that I now get the blessing of doing the many forms and paperwork that then commences. After completion of them I then get to partake in, what I like to call, "my stress-free, leisure time"
...calling insurance companies for precert and benefits!
**ring ring ring...** auto-voice answer..
"Press 1 if you'd like to..yada yada
Press 2 if you... Press 3 to speak to..."
**I press 3** ring ring ring
auto-voice again...press 1 if you ...press 2 if...
**I press 2** ring ring ring
auto-voice again..."Due to the large volume of calls, our service agents are all currently busy. Your call will be answered in the order of which it was recieved."
**Then the funky jazz/orchestral version of the 'Top Ten Elevator Music Hits' begins to play. I put the phone on speaker so all around me may enjoy the monotonus drone. Also, by putting it on speaker phone, I can hurry to change a dressing in room 6, answer line 4 and carry a full conversation about the dynamic juxtopositions of Nigeria vs. the Yukon. Intermittently checking to see if the music has stopped on the speaker phone. Then after 15 minutes...a voice calls out...not sure if it is one of my split personalities speaking again, I soon remember.."oh yeah, I was holding for that insurance co.". Then spend a total of 2.2 minutes getting and giving all the necessary info. **click** Ahhh done.
But then I get notices that all MRI's and other diagnotics are to be pre-certed, Synvisc and other injectables to be pre-certed...and I scratch my head in wonder...how will they ever surgically remove that damned phone from my ear now?!
My "on hold" record stands today at 30+ minutes, and that was after being transferred 4 times and each of the 4 times was on hold for no less than 5 min, no more than 10. The time spent on hold locks me, ball and chain, to my desk. Oh how sweet it would be to get "On Hold" differential!
Thank you Darla80 for your humor and insight into the topic!
[This message has been edited by Jo_deye_yuh (edited July 28, 2000).]