UnitedHealth Field Service Coordinator

[editor2rn]

Hello,

I have a telephone interview for a Field Service Coordinator position with UnitedHealth. I've been a nurse for a little over 4 years, working in intermediate care (ICU stepdown) and ED. I've been reading through the postings here and had a few questions.

I have a few friends who work in case management, and I've lived in the area for about 30 years, so I have a few leads for resources.

When changing from bedside to CM, what was your biggest challenge? What helped you the most in succeeding at CM?

Also, I've researched UnitedHealth, and had a few concerns. How frequently do they have layoffs (seems this is a common topic on the Internet)?

For those of you in the field, how do you handle going to dangerous/violent neighborhoods? The position is with United Health Community & State, so I'm guessing I'll be visiting folks in some neighborhoods that have gang violence, shootings, car jackings, etc.

Thanks for any input!

[Riawahine, BSN, MSN]

Hi I worked for UHC Community & State as a Field Service Coordinator. Not us z challenging job--your work is NEVER finished, UHC is very tech heavy and you will be expected to be computer savvy in order to do well. Your population will be Medicaid recipients, so yes you will find yourself in all types of neighborhoods- from the projects to gated communities.

I have never heard of UHC laying off RNs or SWs--they need them.

I found the job very overwhelming because there are so many layers involved in getting the member the services they need. You can PM me fur more specifics.

Overall, UHC is a pretty good company in which you can advance.

[editor2rn]

Thanks for the feedback. I had the phone interview and now I wait. I worked from home in a previous job for 15 years, and all of my work was done on the computer and via email and Internet, so I'm not intimidated by the technology component. I'm more concerned that the caseload is doable. I'm used to working a full-time job and several PRN jobs, so I typically work 60 hours per week, occasionally more, sometimes less. What I don't want is to work 60 hours a week and not be performing well.

I may PM you as I continue to apply and interview for CM jobs. Hearing from folks in the field is most helpful!