TX BON portal renewal link not working

[amulam]

I'm getting a bit desperate, so I'm trying to see if by any chance anyone here has dealt with this: my RN and ARNP licenses expire 12/31/22 (they were expired and I reinstated them earlier this year). I'm being notified by the BON that I need to renew my license. My BON portal has a red alert saying I need to renew my licenses. However, the "renewal" link is grayed out and not working. I called the BON 4 times last Friday and spent most of 6 hours trying to get this resolved. They kept telling me there is no problem with my account and the problem has to be with my computer. I tried 5 different devices,  including a library computer (they said that would be ideal), different browsers, made sure pop ups are enabled and history cleared etc... everything they asked me to do. The last person I spoke to finally gave me an emailed address of a supervisor, but I haven't heard anything back from her yet. I'm getting very worried,  because the BON reps were very unhelpful, kept insisting that there is no problem and that they cannot help me,  and seems annoyed that I keep calling back. I cannot just not renew my license. Has anyone experienced this specific issue by any chance??