If Medicine was like Tech Support....

  1. I'm in the process of trying to explain a typical sysadmin/tech support day to my spouse. She's a nurse, so I translated a typical support call into something she'd understand.
    (Quick disclaimer. The patient in this little piece is actually more helpful to the nurse than most losers are to sysadmins/tech support...)

    ER Nurse (on phone): "Good morning, how may I help you?"
    Loser Patient from Hell: "Hi, I have a problem."
    ERN: "Ok, sir, what's your problem?"
    LPFH: "I can't seem to pick things up with my left hand."
    ERN: "All right, sir, do you know why you can't pick anything up?"
    LPFH: "No! That's your job to figure it out!"
    ERN: "Well, sir, I'll need a little bit more information if I'm to help you over the phone. We could hang up and you could come into the hospital."
    LPFH: "NO! I don't have time for that right now. I need to have my hand fixed immediately."
    ERN: "Ok, let's see what we can do for you, then. When did you first notice the trouble in handling objects?"
    LPFH: "Earlier today."
    ERN: "Uh-huh..."
    LPFH: "I think it was when I was making lunch."
    ERN: "Ok. You couldn't pick things up while making lunch?"
    LPFH: "Well, I could at first, but then I couldn't."
    ERN: "What were you doing right before you noticed the problem?"
    LPFH: "I don't remember! Look, this is a waste of time! You're supposed to be able to fix this! Why aren't you doing your job?"
    ERN: "Sir, I really need more information than what you've given me before I can figure out what's wrong. Please try to remember what you were doing."
    LPFH: "Um... I think I was cutting up some vegetables."
    ERN: "Ok. Did you manage to cut yourself while you were cutting the vegetables?"
    LPFH: "Yeah. Do you think that's the problem?"
    ERN: "It could be, sir. How badly did you cut yourself."
    LPFH: "Well, there was a lot of blood."
    ERN: "Right..."
    LPFH: "And I noticed right after that that my thumb was missing."
    ERN: "Your thumb was missing?"
    LPFH: "Right. But I really don't think that's it."
    ERN: "Sir, you need your thumb if you want to pick certain things up!"
    LPFH: "I do?"
    ERN: "*sigh* Yes."
    LPFH: "Oh. So I probably shouldn't have cut it off then..."
    ERN: "No, probably not."
    LPFH: "So what are you going to do about it?"
    ERN: "Well, sir, the best thing that we can do is try to reattach the thumb. You'll have to bring it into the hospital and have someone sew it back on."
    LPFH: "But I don't have time for that! Isn't there anything else you can do?"
    ERN: "No, sir. You're just going to have to hope that's it's not too late to reattach it."
    LPFH: "It might be too late!?!"
    ERN: "Correct."
    LPFH: "Oh, hell."
    ERN: "Sorry, sir. There's nothing else we can do. Put the thumb in a bag of ice and bring it in to the hospital. We'll try to reattach it when you show up."
    LPFH: "But I can't do that!"
    ERN: "Why not, sir?"
    LPFH: "Well, after I cut it off, I didn't know I needed it anymore... so I threw it away."
    ERN: "You what?"
    LPFH: "And the trash has already been collected..."
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    About betts

    Joined: Oct '01; Posts: 1,024; Likes: 20
    Nursing Mgmt.


  3. by   Zhakrin
    lately these have been the rule, not the exception!