Rudeness - page 4

Why are some nurses so rude to each other? Our ER nurses have a horrible reputation for incivility to the floor nurses. Example-last night I pick up the phone. Someone who didn't identify herself... Read More

  1. by   WorkDazeShift
    Originally posted by mario_ragucci
    I used to get all bent out of shape when people would disrespect me or bark in my face. Times like these call us to draw upon our own power and strength. Many folks will try to nip each other in the bud when they get out of line by biting back. This doesn't always accomplish anything worthwhile, and can even worsen the situation. You have to stop and think before you react to rudeness.

    Try to help the rude person. They obviously have a problem with their manners, or, maybe you are the recipiant of rudeness they have experienced, and are attempting to transfer to you. You must be strong and sure of your own self not to let these antics get the best of you. As an "up and coming" professional healthcare provider, I see my potential coworkers as not beyond illness themselves. I'll be dealing with ill people, and other people who deal with ill people, so some of that illness will be in my face, in various forms.

    Try to make your reactions to rudeness in check. Don't let your forcefield get so weak as to allow negativity to burst you too. :roll

    I like your reaction and outlook. Mature and professional. At times we are all stressed out. It helps to rise above and not allow yourself to "get hooked" by another's stress level.
    "I'm sorry you are having a bad day..I've been there myself. I'll do what I can to help." Keep in mind..some people just have personality flaws and the worst comes out under stress.

    Also know that E.R. nursing is becoming so much more stressful these days. It is becoming the norm for those who do not have medical insurance and do not have a doctor to just show up at the ER..usually when symptoms have gotten beyond tolerable.
    Here's a quote from "Nursing News" elsewhere on this website:

    Reda has been working in the emergency department at Newton-Wellesley for at least six years. She works both as a charge nurse and at the bedside and knows full well the demands of the job. She knows the rewards too.
    On a Wednesday afternoon earlier this month, Reda was the charge nurse responsible for coordinating beds for all of the patients visiting by ambulance or foot. Within minutes she has to find a bed for a patient coming in by ambulance.
    One rule applies to everyone regardless of age, race and financial status: the most critical patients are seen first and the rest wait - sometimes for an hour and sometimes for eight.
    With more people using fewer emergency rooms the daily task of finding beds and space is daunting. In the last two years Newton-Wellesley has seen it's volume grow by 2,100 patients to 36,901 visiting the emergency department (ED) last year.

    Reda searches for a bed in the full ED with 17 patients and three in the waiting room. It's an effort that sometimes requires Reda to put less critical people in the hall or try to get patients admitted upstairs to free up beds in the ED.
    Many nurses are choosing to leave the field because the job has become increasingly difficult and stressful requiring nurses to work longer hours and care for more patients. But Reda said she enjoys the fast pace.
    "I love my job," she said. "I love taking care of patients."

    So...I have compassion for the ER nurses and the patients who have been waiting. I am stressed on the floor, too...but I try to call back for report within 10 minutes if I possibly can.
    Our charge nurse who makes the bed assignments calls the head of housekeeping for a stat room clean if a bed isn't available. Works well unless housekeeping is short staffed, too.