Patients making me feel dumb - page 2

I work at a outpatient clinic as an ambulatory care assistant, I basically assist the doc in procedures, vitaling and putting patients in rooms, and paperwork. Well, I give one of the patients a list... Read More

  1. by   santhony44
    My clinic has LVN's and a Medical Office Assistant. While the MA isn't licensed, she is trained specifically to work in the office. That would include gyn exams, etc. She is held to the same standard regarding HIPAA as everyone else in the clinic.

    You ccould answer these kinds of questions with "I don't know but I'll find out for you."

    Of course both of these were terribly rude!
  2. by   Agnus
    Quote from ERNurse752
    I also agree with telling them that you aren't a nurse, therefore can't answer their question....I think they may think you are, and that's why they're so irritated when you don't know things. And then offering to get the MD/RN, or putting a note on the chart or something that the patient has questions about a procedure/meds/etc.

    Excellent reply.
  3. by   jnette
    Quote from Agnus
    Excellent reply.
    Ditto. I'm sure most of these patients are simply assuming you're a nurse.

    I also agree with avoiding the "lisenced/unlisensed" bit... keep it simple.
    Just smile and explain simply and tactfully that you're not a nurse and that you will find someone to answer their questions..... that should take care if it.

    Wish you the best.. hang in there. It gets crazy sometimes.