I'm in long term care. When we send a pt. to the ER we make copies of their cover sheet with all pertinent personal info. contact, insurance, MD etc, their Advance Directives, any insurance cards/medicare #'s,Dx's Med sheets and treatment sheets, report is also called in by the RN. on there current condition, a transfer sheet is also sent with S&S MD ADL status Mental status before and during what ever episode there being seen for....I assume most LTC's do the same...my question is WHY DO WE STILL GET PHONE CALLS FROM THE ER OR MED/SURG FLOORS FOR ALL OF THIS INFO WE'VE ALREADY SENT? I would really appreciate any logical answer. I haven't gotten any yet!