frustrated with HUC and process

[avado, BSN]

Is the norm with the EHR that nurses verify CPOE meds only, ancillary or both?

Does your HUC triage phone calls during med pass times? Do you have a system down to prevent distractions?

I am trying to improve a process that causes failure or delay of care.

As  an Example, I receive phone calls from Radiology "when is a good time for me to come do the Xray on your pt?"  Speech therapist calls wants to know how their lungs sounds are? Lab, " did the md want the labs today or tomorrow, we just drew it this morning?"  This usually happens in the morning when arrive get short report and immediately start med pass.  I believe this needs to stop! We have developed a Unit Based council, where they are questioning me, Why? Really?

Our HUC are trained CNA who just push Ancillary orders and tell us when they see Medication orders for us to verify.  They do not tell us what Ancillary orders so its a guessing game or distraction to constantly reviewing orders especially stat or get a lovely surprise lab or radiology phone call.

Again this is another process improvement that I am going to bring up to Unit based council. 

Does anyone have processes they liked to share?  I am all ears!