family meeting LTC

[Xenashepsky]

Hi,

Have a difficult resident who was in AL and went out and came back to NF. She calls her MD and gets new scripts/med delivery etc. and we don't have orders so we are running in circles constantly. We tried to make her and son understand that we have to coordinate between md,resident and nursing staff. She has also told MD we won't let her call him etc..which is untrue. The first week on our unit she made me call MD 3 tiimes. Wanted this and didn't want that (meds). She frequently refuses her meds and totally wants to control the staff. We offer bath she wants shower etc.. She also tells us one thing and MD and famiy another. Her family has contacted head management and wants meeting. The son has not approached me regarding concerns. Said residents family are good benefactors of the facility. Word has it that we are to do what they want regardless of the other 20 residents on the unit. Any advice woud be appreciated. Thanks