California: Who do I call regarding Transcripts?

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I went on the CA BRN website. Do I call their Main Phone: (916) 322-3350 ? Or do I call Toll-Free License Verification (8:00 am through 5:00 pm, Monday through Friday): (800) 838-6828 ?

I've taken my NCLEX-RN Tuesday Dec. 3, and received the good pop up. I'm not sure who to call regarding my transcripts because the last time I called the main phone and pressed "0" for "all other services" the operator was snobby and didn't help at all!

I just want to know if my transcripts were received so I know if my license is going active anytime soon because I start my new RN job next week on Thursday... & I need my license.

Additional info:

On BreEZe, my "Submission Date" states 11/25/2013. I'm not sure what they mean by submission, possibly transcripts? Anyone know?

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I tested on 11/26 and I received my physical license today. If you want to know about transcripts call your analyst. ..

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How long did it take for your name to go up on BreEZe? I just called earlier, they said my transcript has been received, but my results haven't been received.

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I saw my name at breeze the next day after I tested. Like 30 hours after my test

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