ATT Illinois still have not received ATT after 3 weeks

ATT for illinois NCLEX still yet to receive and its already been 3 weeks U.S.A. Illinois

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Help, is anyone here from Illinois? I sent all my documents on November 22, 2022 and have yet to receive my ATT email. I called the Illinois Nursing Board and they told me that anything NCLEX related, I would have to call Continental Testing. Which was weird to me since on their website it stated that if I have yet to recieve my ATT I would need to call the BON. So when I called Continental Testing, they weren't really helpful at all and just directed me to a robot stating that they aren't available at the time and to leave a phone number, which I did. I called multiple times and still the same thing. What should I do?

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