does anyone use simple nursing? help!!

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I have lost/forgotten my password and I'm a platinum member which was quite costly.

I've tried to contact simple nursing 3 days ago about resetting the pw and haven't heard back. There's a pw reset button too on the site but it doesn't apparently work because I receive no email to reset. (I've checked spam).

Any advice please??? I know it's just been 3 days but come on. I paid over $200. I know to never be irresponsible with my pw's again...

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Following this... I'm in the same predicament, minus not being platinum.

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Specializes in M/S, LTC, Corrections, PDN & drug rehab.

They have a phone number, have you tried calling?

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Yes, tt goes to voicemail, and I left one message yesterday morning.

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Specializes in M/S, LTC, Corrections, PDN & drug rehab.
Yes, tt goes to voicemail, and I left one message yesterday morning.

Well that's scary. Why would a website have a phone number that goes to voicemail??

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Not sure. I called within the business hours at the number I found listed, 949-579-2205.

(have to wait 15 minutes before I can reply here)

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Specializes in M/S, LTC, Corrections, PDN & drug rehab.
Not sure. I called within the business hours at the number I found listed, 949-579-2205.

(have to wait 15 minutes before I can reply here)

And it still went to voicemail during business hours? That seems like a red flag for me.

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I wanted to update about this now that someone actually contacted me! (maybe they saw this post? Haha)

Apparently their email was being rejected by mine, which is a university email so not sure why that was happening. I was called on my phone. The woman reset my password over the phone since it couldn't be done by email. Tinynurse2b maybe that's what is going on with you too, so be sure to leave a phone number when/if you call to the voicemail.

OrganizedChaos - oh I agree, I was getting really worried, but thankfully it turned out good.

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Thank you! I just realized that they sent the old cancellation email to my old university email, got access to that, then was able to look at previous cancellation emails. I had changed my default email a long time ago, but they didn't send the cancellation to that one. (And I'm a mess, so I haven't had access to my online banking information for a bit)

I started keeping track of my passwords since then... that one just slipped through the cracks.

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