UTA was my first experience with online learning. Hesitant to start, I did a lot of research before I chose this program. Enrolling was easy and my academic advisor was great.
What I did not know was that they use academic coaches for the courses. I never heard back from the instructor once. The academic coach assigned to me was terrible and did not respond to emails for up to a week and then it was always vague.
The coursework seemed pretty straightforward and I did all the quizzes without problem. My problems began with the papers submitted with the assignments. First they didn't receive them and I got no reply from my coach about them. I emailed everyone I could about my work and no one would provide an answer to why my papers never received a grade. I ended up failing my first course because my papers were not graded. I submitted papers via email, blackboard several times using different internet browsers.
I got an email that this coach is no longer there, which is good, but now I am not sure if I want to try this class again. The said I have to repeat regardless. Has anyone else had this problem? I feel burned by this experience.