Need some help with guidelines used to establish on call pay for nurses on the weekends, holidays and peak times. Need suggestions on how to decrease length of calls. Need ideas on stress busters at a call center, incentives, etc. We are moving from two nurses per shift on days and evenings to 5 and from 1 on the night shift to 2. We will also have 3 parttime floaters that we can page to come in. Peak time start from 6pm to 2 am through the week and of course, the weekends are at a peak all through the weekends and holidays. Want to get new things in place before new clients come aboard! We are excited, but I need some assistance! Tell me what's worked for you!