Role of office manager

Specialties NP

Published

Specializes in General.

Just curious what role does your office manager play in decide what patients you see

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Specializes in Anesthesia, Pain, Emergency Medicine.

Absolutely none. She is not medical and has no business getting involved.

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Specializes in allergy and asthma, urgent care.

Same here.

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Specializes in General.
Just curious what role does your office manager play in decide what patients you see
I've spoken with the office manager and receptionist about this , neither one can wrap their heads around the fact it us up to my discretion if I see a walk in depending on my pt load and the acuity. Last week I was scheduled to leave early for a CT, and the receptionist told me there was a mom calling to get her child seen for a sore throat and low grade fever. This was 5 minutes before I had to leave. I told the receptionist I would not be able to see the pt due to my own appt. And since I did not know this pt I was not calling in a abx I suggested some things and if no improvement to seek care . Today i was told that I was being difficult. The child had just started with the sx that morning, was I being difficult or unreasonable , I don't think so.
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Specializes in Anesthesia, Pain, Emergency Medicine.

Familiarity breeds contemt.Why on earth does a receptionist feel her opinion matters about your medical decisions?You need to set them straight or leave.

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