Just Venting: PCA with an Attitude! - page 3

by Dottie, RN 1,852 Views | 26 Comments

Okay, I'm just venting...not trying to cause trouble, judge or bash all PCA's (or CNA's) because not all of them are like the one I experienced over the weekend. Just wanted to vent and get this off my chest, that's all. My... Read More


  1. 1
    Why not just let it go, huh? This occurred a couple days ago, and you're still ranting about it? She did'nt smile or chat w you?. Perhaps something really dreadful was going on in her life; who knows. No harm was done. Forgive and move on.
    Fiona59 likes this.
  2. 0
    I actually just wanted to get opinions from you all to see if this is common or not, because I've never encountered anyone in the healthcare field like this PCA. (I've visited the hospital and nursing home a lot within the past year and a half because of my ill M-I-L.) But this person made it very obvious that she was either unhappy about something or did not want to be there, which did make it a little uncomfortable.

    Yes, my son is better and that's what's most important, and NO, I didn't expect to be the center of her attention, or for her to have a conversation with us, or wait on us like a waitress in a restaurant, but shy or not, just a little smile and a hello does go a long way...and that isn't difficult to do.

    I decided not to waste time complaining to her manager since she didn't go out of her way to be rude or didn't cause harm.

    Thanks for the feedback!
  3. 1
    I guess I'm on the devil's advocate side. I'm usually friendly, and I think my patients like me. But there are days when I don't wake up for a while, so when I first walk in I'm not likely to be all sunshiney. And even more lately, I'm hurting because my feet hurt. I never realized how much pain can make you so grumpy. I try my best to keep that away from work and I succeed but you might not get a great smile or chipper tone from me on those particularly bad days. I guess I would go ahead and report it if it really bothers you that much, maybe its a pattern with this PCA. Maybe she'll get fired. Maybe she has great bosses who can help her work out her problems and keep her on. Or maybe she's so sorely needed because she does her job and shows up every day that management won't care what you say about something so petty as her personality not being bubbly enough. Just food for thought.
    And yesterday I was in a car accident and am particularly in pain this a.m., so I might have a more prickly than normal response. If so, I'm sorry.
    Dottie, RN likes this.
  4. 1
    I agree with some of the above posts...it doesn't matter what kind of day you are having; we are all expected to be professional. I take HUGE issue with the amount of people in the healthcare field with no personality! I was a CNA before I became a nurse - no matter what is going on in my personal life, I have NEVER been rude or unfriendly to a patient. I am a very compassionate person, but feel there is no excuse for that. I would definitely notify the nurse manager...yours may not be the only complaint about this CNA. A few years ago, I had a very sick child in PICU for several weeks, & I ended up reporting a nurse that was hateful to me & to my daughter. Her behavior was unacceptable, & I requested that she not be allowed in our room again. These kind of people should be reported & "weeded out" of this field - there are too many GOOD nurses & CNA's out there with hearts of gold that would LOVE to (and deserve to) replace them!
    Dottie, RN likes this.
  5. 1
    If this is the worst treatment you got during this ordeal, I am happy for you. I have had RNs literally SCREAM at me... for having the gall to ask for help getting my newborn latched on too frequently. The lack of a smile would be like heaven compared to that treatment.
    Dottie, RN likes this.
  6. 3
    I was always told that if you can't be nice, at least be neutral...which (though I wasn't there to see it), sounds like what she did. Yes, smiley, happy and talkative are better to have, but unless she was outright rude to you, IMO she wasn't doing anything wrong.

    About her "short, snappy" answer...consider that it's not uncommon for families of patients to be hypersensitive and/or take things said to them in the wrong way. And that's normal--you're worried about your child first and foremost. As a student, more than once I've listened to a nurse talk to a patient and think nothing was wrong in what they said or how they said it...then after the nurse left and I went about my NS business, listened to complaints from the patient and/or the family about what the nurse said and how she talked to them.

    The fact that her answer was short and to the point doesn't necessarily mean it was her being rude--again, I wasn't there so I only have one side of the story to go on. But it's some food for thought...especially since you as a future NS are going to encounter that phenomenon a lot when you deal with patients in clinical.
    wooh, Dottie, RN, and fuzzywuzzy like this.
  7. 1
    Quote from Meriwhen

    About her "short, snappy" answer...consider that it's not uncommon for families of patients to be hypersensitive and/or take things said to them in the wrong way. And that's normal--you're worried about your child first and foremost. As a student, more than once I've listened to a nurse talk to a patient and think nothing was wrong in what they said or how they said it...then after the nurse left and I went about my NS business, listened to complaints from the patient and/or the family about what the nurse said and how she talked to them.
    Yeah. I think it simply comes down to differences in personality. Some people are just not as extroverted as other people. There's nothing wrong with being shy and quiet, but if you listen to some people you would think it is. My extroverted mother has a way of talking about what a "loner" I am and making it sound like an insult. At my job I've had residents/patients who appreciate my quiet ways. They get upset around my more boisterous coworkers. Then there are other who thrive off that and probably wonder why I'm not more talkative. Then if I try to be more energetic I end up babbling or trailing off and sounding totally stupid.

    Oh and I would prefer someone like the OP described to someone who's smiling and talking but being really FAKE. I can tell the difference immediately and it's really off-putting. If you're not going to be genuinely nice then by all means don't bother!
    Dottie, RN likes this.


Top