I work in a small OB/GYN office and often have to double duty as phone triage and front desk. We nurses always sit at the "back" phone, but obviously have to have conversations regarding results, sx, etc with patients. We never use the patients full name. I had a patient complain yesterday that she heard a person's 1st name and that they were anemic, etc and said it is a HIPAA violation? I was under the impression that not using the last name would protect the patients privacy. I am feeling like the complainer is just that (as least the MD thinks so) but I just want to rest my conscience. Never had a similar complaint before as we try our best to be private and discreet!