Hello, I work in a hospital and had a patient pass unexpectedly under my care for natural causes. The family went out of there way to send me a card and a small token to show their appreciation for my support during this most difficult time. Am I overstepping any boundaries by sending the family a sympathy card /thanks for this nice gesture? In doing this I would need to find their address from medical records or my manager. What do you think? Thankyou