Targeted by psychotic, manipulative patient - page 4

I work in a LTC/Rehab facility. There is a patient there who does NOT belong (she is 65 and has absolutely nothing physically wrong with her). However, she is homeless, and because of the money grubbing higher ups, they won't... Read More

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    wow! great insight! I am in the midst of a passive agressive resident's blame others and lets get them fired game. She has bullied another resident prior to my joining the team. She is always with this one gentleman whose family has asked (they have POA) that she be kept away from him, and she has been counseled by my ED and myself together. She pretends to be hard of hearing so when confronted she keeps yelling, "What?" She is a bad apple and spoiling the ALF with her instigation and lies. The staff told me she kept saying during lunch, "I know I'm not supposed to sit with him..what are they going to do , throw me out?" I finally had enough and I told her to stop, so she pulled out the I can't hear you card and so I yelled it directly in her ear in the dining room to which she started to try and deny she had any knowledge of what i was tlaking about. After I left the table and she was yelling how :fat: i have become, and unprofessional and the food sucked, and the staff doesn't do anything right, she proceeded to play passive agressive drama queen. A few hours later she came into my office, grabbed my arm, slapped me and started using words that i didn't even know existed (and I was formerly married to a sailor and have two older brothers) i kept my hands down by my side but rose up from my chair and moved us out the door of my office so that we were in sight of other staff. (dear lord, i could imagine the stories she'd come up with if i hadn't done that) The Activity Director witnessed her grab my arm yet again, put a rolled up magazine directly into my face poking my nose and threatening me with my job and calling me names. I finally just told her to go sit down and cool off to which she promptly yelled, "See they are telling me to go away" The activity director wrote down what she witnessed, I documented mine, called her son because this is not the first time she has caused a ruckus, just the first time she's assaulted anyone. As we were getting the paperwork together, she kept ranting at the top of her lungs, and i finally had to look at the other manager and yell at him to go stop it. i'm not about to have to be the only one to try and deal with her. I called my ED at home, told him..he said that that was not acceptable and I don't know if he's spoken to the son yet. needless, to say, I didn't go to work today, becaue it would have been me as the only manager on duty and i didn't want to be placed in that position. The supervisors kept me in the loop, but they are scared for their jobs if they deal with her. i'm at a loss to what to do. i hope my ED tosses her, and if nothing else i'll remind him that her apartment is one of the nicer ones and easy to sell . I didn't even think to call the cops.
    Bella'sMyBaby and SuesquatchRN like this.

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  2. 1
    It's not too late to call and make a police report.
    Bella'sMyBaby likes this.
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    Last edit by carolmaccas66 on Dec 5, '11
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    In Wisconsin, if a patient spits on you they will be issued a ticket to appear in court and pay a fine. If they cannot appear in court, a guardian will be told to appear. The ticket will stand and have to be paid.

    Hopefully they are documenting her refusal of the risperdal and that may help eventually with walking papers. Management needs to let her know that the facility is a nonviolent facilty which includes verbal as well as physical violence. Spitting on staff is not acceptable. She will continue to target you and others. Document and call the police along with the supervisor and everyone else who holds a title including the MD. Let them know that you have contacted the police, who should arrive shortly.

    Me thinks she needs a more involved psych assesment and different psych meds. Makes me happy I work in a psych hospital and can get an IM order if needed. Good luck!
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    Never, ever approach these residents alone. Even if you need to take the cleaning staff in the room (unless it is a clinical issue) with you...have a witness.
    Document word for word what they say and do.
    Call your ombudsman. It isn't a sneaky thing to do....they are here for us too!
    Call the doc and let them know about the behaviors.
    Incident report or what ever they call it in your building
    Call the family and let them know about it too (should also be part of the IR)
    Go the chain of command too.
    Behavior plan.
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    Document in the chart. Talk to Risk management. Call PD & file a report. Then get a VPO. Legally, its no different, at that point, than if Mgmt hired an abusive ex-BF to work with you- its a no-go.

    Yeah, it does get complicated, yes, it may cause problems for you. It depends on your ability to verbalize, and your ability to assess consequences. It is possible, tho'.
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    Congratulations on only having one more week!I'm rooting for you!
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    If you have done everything you rationally can do about this, I'd say find another place to work. Its not fair that you should have to, but as we all know all too well, the world isn't fair. I'm very sorry this happened to you - and very hopeful that you are able to come to use your talents and gifts in a place that treats you better. With this economy its reasonable to say I can't afford to quit, but 1- You can't afford to get hurt and possibly put out of work for some indefinite period, and 2- Your mental health and quality of life are very valuable, and 3- You can job-hunt and not quit the old place till you have a firm offer from the new place. You are being terrorized and abused, its not right and it sounds like it may not be changeable. You deserve to be treated better. Plus, you win: She is going to be staying in a place that is toxic (as any place she stays sounds like it becomes), while you are free to give yourself the gift of a better quality of life.

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