receptionist taking vs?

[ms_orion]

we are attempting to implement a "team" approach in our family practice clinic. this is to be a patient centered "pod" model (?). apparently there is more and more paperwork for our receptionist to do and management has decided that it would be most efficient if the receptionist would take care of the load of paperwork in the exam room. so, the receptionist calls the pt from the waiting area, and because the scale is on the way down the hall, the receptionist will be responsible for getting the ht and wt for each pt. then in the exam room she will do the necessary paperwork, and when she is finished she will alert the nurse so the nurse can go in and finish the vs and pt history. what is your take on this?

[simplyvia]

It's true receptionists nowadays are given too much responsibility and even recent UK studies say so. For example, our hospital receptionists book appointments for walk-in patients, so the receptionists have to choose which subspecialty (Cardio, Gastro, etc.) the patient goes to. So they have to link a chief complaint to the appropriate doctor. Isn't that a nurse's job? Or is it how things go in hospitals?