The Family from Hell

Holy Crap! I don't think there's a way out of this, other than restricting daughter's time in room, and designating one person only to discuss all matters with. Good luck.

at times it's best to refer them to the state regulatory agency and/or ombudsman. let those people deal with the crazy. it helps to bog down the bureaucracy (they're busy chasing a bogus complaint) and the bureaucracy usually gets the best of the crazy (fustrates the hell out of them).

you're only encouraging the crazy by jumping when the crazy says jump.

what a bunch of looney toons.. i wouldn't even know where to start.. maybe you can encourge moving the poor lady to a different home if they don't like the care there...

I just don't know what to do.

I field (or the DON, or someone) at least one of these calls every week. Today, though, was special.

I would approach your social worker and request a family meeting with everyone present so, you can clear the air and work on resolving the issues. It's important to show that the health care team is being proactive on behalf of the patient by requesting such a meeting.

I would approach your social worker and request a family meeting with everyone present so, you can clear the air and work on resolving the issues. It's important to show that the health care team is being proactive on behalf of the patient by requesting such a meeting.

I'll mention that to my DON.

Thanks.

Does your facility have a social worker? If so, he/she should definitely become involved. What is the DON doing to solve this issue?? You have enough to do...

Does your facility have a social worker? If so, he/she should definitely become involved. What is the DON doing to solve this issue?? You have enough to do...

Suzie, we have two social workers. This is a rural area and everyone knows everyone else. The DON has spoken to them numerous times. So has the admin. So has SS. So have I.

I fear that it may simply be unresolvable. They seem really unable to accept that their mother is not in their care nor under their control.

I'll mention that to my DON.

Thanks.

You're welcome, that way you don't have all of the responsibility on your shoulders.

My heart goes out to you, they are probably channeling their guilt of putting mom in a home by this behavior...If you can get a Social Worker as others have recommended, I'd talk to them about counseling the children and define their expectations...It borders on harrasment, they are impeding the ability of the staff to do their job.

I wish you luck and let us know what happens with the Family from Hell.

The family meeting sounds like a good idea...at least it shows that you're being proactive. The idea about appointing ONE family member to deal with is also a good idea. It's hard enough dealing with one crazy let alone 3. And, I agree with whomever suggested a different facility. At the family meeting, go over all their criticisms..is her skin intact? Has she lost a lot of weight? Hard as it is, stick to the facts and leave their emotions out. Then, if after all that you (or the DON) could say, "We have bent over backwards to address your complaints and concerns. Since nothing we have done seems to be enough for you, we would be happy to help find your mom a different facility." Good luck. You know that there are some families you couldn't please if you had a one to one with their mom.