NO Lunch-- Ever?!!
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Hey all. I need some advise about a situation that continues to occur at work. I am a nurse in a physicians office (the only nurse by the way). I love my job, however, it seems that over the last several months, the front office keeps scheduling patients in a way that we don't finish seeing morning patients until the afternoon patients begin arriving. In other words we never get to take a break to eat lunch. Don't get me wrong, I know things happen sometimes where you just can't get away, but I don't think this should happen every day. Even the doctor ends up working through lunch just so we can see all the patients scheduled. I have brought this up to the office manager several times (she does most of the scheduling) with some tips for the types of patients to schedule and not to schedule close to lunch time. Her response is always, "Oh well, you knew when you went into healthcare that this is the way it is." No, I didn't know that, even when I worked Med/ Surg I didn't miss meal time every shift. I automatically have one hour deducted for lunch daily ( I am salaried) yet I am lucky to get 5 minutes between patients to choke something down. The office manager is very passive/aggressive and acts as though she can't understand the problem. I have no other nurse to rotate with, if there are patients then I have to be there to assist the doctor. By the way, the office manger goes to lunch at noon every day no matter what and stays out for 1-2 hours for lunch :angryfire . The doctor is frustrated as well, however, he doesn't say anything to her, just complains to me in hopes that I will take care of it. I don't think the office manger is doingthis out of spite, I really think she is totally clueless about how to schedule patients effectively. What should I do? I have tried to talk to her already, she acts as if she understands then she continues to do the same thing. The doc is no help, he doesn't like confrontation at all and would rather I fix the situation. Any advise is appreciated. Thanks