Did I do the wrong thing?
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Hello everyone! I know this is a forum for nurses, but if anyone (especially CNAs and HHAs out there) could take the time to read all this and offer any insight, I'd really appreciate it.
I'm a brand new CNA. I was eligible to take the exam only because I had completed a semester as an LPN student. I was recently hired by an agency (independent contractor). I do not have my HHA certificate...never took any courses. However, on my very first case, my coordinator sent me to someone's home, not as a fill in, but she would be my client 3 times a week until further notice. When I met with the coordinator, he didn't brief me well on the client. In fact, I had to inquire about the patient's diagnosis. He couldn't even tell me about her level of mobility.
I wasn't sure what tasks I was going to perform, so naturally I prepared myself to be faced with CNA work. The coordinator added that I would take part in light housekeeping, keeping the area near the patient's bed tidy, reminding her to take meds, stuff like that...and I expected that.
So I basically went to the patient's home with very little knowledge about her...I also have generalized anxiety, mind you, so this didn't help at all.
She opened the door and what do you know...she's fully ambulatory. She asked me to have a seat with her and asked me flat out how long I've been doing this. My coordinator told me to say "I've been doing this for a while" because no one likes a newbie. When asked what I'll do for her, of course I started describing all the tasks I've been trained for. I felt like such a fool. She was like "I can walk fine and I don't need any help with feeding or going to the bathroom! I need you to do my laundry, cook all my meals, and drive me to wherever I need to go."
I felt so uncomfortable because I haven't had any training whatsoever as a home health aide. I was a little upset because the agency I work for also has escorts for transportation/HHA/homemakers/companions...and they sent me...and unexperienced CNA. I was so grateful for the opportunity to work but I was expecting to put what I learned into practice.
So okay...
As for the cooking...I can't even cook well...and what do I even cook for the client? I have to take into consideration if she has a certain diet (NAS, whatever) to follow. (Any advice on this, you guys?)
As for the driving...my biggest issue was safety. God forbid we get into an accident. Then there's mileage (no compensation), which makes the $9 I would make slowly deplete anyway
I asked if I could call my agency to voice my concerns and she said that it's fine. I call my agency, he tells me to just flow with it. (not reassuring). But I decided I would stick it out and try. I didn't want to disappoint her. I come back into the house and she tells me she called her daughter and that this isn't going to work out and she wants someone else.
I didn't even get to explain myself. She told me to leave. I was crushed.
I would have done the job to the best of my ability to satisfy the client, but I just wasn't prepared.
My coordinator told me he would call the client and try to convince her to let me back. But knowing her daughter doesn't even want me (because my inexperience showed), I felt extremely uncomfortable. I voiced my concerns and asked if I could have a different case, and so it looks like I'll be waiting for another case.
In the meantime, I'm communicating with another agency for other opportunities. I'm so grateful that even with my lack of experience, they're willing to see me and possibly register me. They seem more organized too. I don't know if I like the current agency I'm with now or if I should even stay with them...besides it's a 1 hour commute to their office.
Okay I know I wrote a book and I'm sorry, but bottom line...did I completely screw up?? I feel so bad about this. My mother, who is a nurse, said I shouldn't be so down on myself, that the agency should have gathered more information about the client in order to send the right person for the job. My CNA training alone didn't prepare me for her requests.
If I'm asked to do another HHA case, I'll be willing to take it on for experience. But can anyone here fill me in on how they handle the driving/cooking aspect of it? lol