This has become a focus of management in our unit recently. Previously (as in, before I was off orientation), nurses regularly took verbal orders from providers and entered them into the computer as such. Management brought it to our attention that hospital policy only permits verbal orders in the case of an emergency where the physician is physically unable to enter the orders in the computer (e.g. when they are in the middle of a sterile procedure).
Side note: We are also to encourage providers to log onto their laptops from home, if possible, to enter orders rather than take phone orders. Of course, 9 times out of 10, the provider (probably snug in bed at 0300) will say, "I'm not near a computer," and then we are permitted to take phone orders.
But phone orders aren't the issue. The issue is when I have to hunt down a resident to put in orders for the 3 boluses and Levo gtt that I already hung on a patient (with verbal orders, of course), because I'm not allowed to actually enter the orders myself. Management says that taking verbal orders puts us at risk of "acting outside our scope" and that we need to "protect our licenses" because "physicians will turn on you in an instant." I feel my license is at greater risk if the orders never get put in, and waiting for them to get put in puts my patient at risk.
I'm a new nurse, and this has been an issue in our unit for as long as I've been here (over a year.) I just don't know how it is realistically supposed to work. *Supposedly* these same providers (residents, mostly) follow policy when they are on other units, and only give us verbal orders "because we let them."
Is this an issue anywhere else? Is it unreasonable to expect a provider to have a laptop attached to their hip while covering the unit? When is it truly appropriate to take a verbal order?
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This has become a focus of management in our unit recently. Previously (as in, before I was off orientation), nurses regularly took verbal orders from providers and entered them into the computer as such. Management brought it to our attention that hospital policy only permits verbal orders in the case of an emergency where the physician is physically unable to enter the orders in the computer (e.g. when they are in the middle of a sterile procedure).
Side note: We are also to encourage providers to log onto their laptops from home, if possible, to enter orders rather than take phone orders. Of course, 9 times out of 10, the provider (probably snug in bed at 0300) will say, "I'm not near a computer," and then we are permitted to take phone orders.
But phone orders aren't the issue. The issue is when I have to hunt down a resident to put in orders for the 3 boluses and Levo gtt that I already hung on a patient (with verbal orders, of course), because I'm not allowed to actually enter the orders myself. Management says that taking verbal orders puts us at risk of "acting outside our scope" and that we need to "protect our licenses" because "physicians will turn on you in an instant." I feel my license is at greater risk if the orders never get put in, and waiting for them to get put in puts my patient at risk.
I'm a new nurse, and this has been an issue in our unit for as long as I've been here (over a year.) I just don't know how it is realistically supposed to work. *Supposedly* these same providers (residents, mostly) follow policy when they are on other units, and only give us verbal orders "because we let them."
Is this an issue anywhere else? Is it unreasonable to expect a provider to have a laptop attached to their hip while covering the unit? When is it truly appropriate to take a verbal order?