Yesterday I had a patient who had strained his back while at a local eatery. He had been there for 56 minutes. The MD working in the "fast track" section of the ED (though this section has become less and less fast track recently) just arrived. Before he got into the room, the pt's GF comes out and says to me "when will the doctor be in, he's been here for over 2 hours." (to get the full effect, image a snotty, demading, rude tone to this...). Now this is a rant, not really a question, but why is it that pts/families have to multiply the waiting time by at least 2 when complaining about how long they have been waiting? Does their measurement of time start from the time of injury, no matter how long it takes before the decide to come the ED?
Also, and this did not happen in this case, why is it that people wait 2 days after twisting an ankle before coming in to the ED then get on our cases when the have to wait 10 minutes for their pain meds?
OK, rant over.
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Yesterday I had a patient who had strained his back while at a local eatery. He had been there for 56 minutes. The MD working in the "fast track" section of the ED (though this section has become less and less fast track recently) just arrived. Before he got into the room, the pt's GF comes out and says to me "when will the doctor be in, he's been here for over 2 hours." (to get the full effect, image a snotty, demading, rude tone to this...). Now this is a rant, not really a question, but why is it that pts/families have to multiply the waiting time by at least 2 when complaining about how long they have been waiting? Does their measurement of time start from the time of injury, no matter how long it takes before the decide to come the ED?
Also, and this did not happen in this case, why is it that people wait 2 days after twisting an ankle before coming in to the ED then get on our cases when the have to wait 10 minutes for their pain meds?
OK, rant over.