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Discussion

COmplaint process

So, I never had a complaint filed against me during my three years of nursing until today. Supposedly, this patient mom said I didn't finish administering the baby feedings and it was held. So she called the case manager to file a complaint. I remember holding the feedings because the baby was fussy and gassy. I did not restart the feeding when I left but informed dad. Is this really a med error? The DON said it is and i have to make a statement tomorrow? Your thoughts.

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    • Featured Replies

    Unless the food is part of the physicians care plan and being managed by a nutritionist, then no it's not a med.

    Just document the reasons why, the amount given and the amount left along with the fussiness of the infant and noted "gassiness" with the apparent uncomfortable appearance of the infant.

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    • Author

    yes, he is getting continuous feedings neocate 60ml/hr. It written on the paper mar but not in the computer chart?

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    • Experts

    If the feedings are not included in the plan of care (computer chart), then the agency supervisor or case manager, is more at fault than you are. You held the feedings for good reason, reported off to the father, and I am certain, documented everything as you should, so you should not be in trouble. Be aware that the clinical supervisors often will tell parents that they brought the wrath of all heaven down on nurses that the family complains about, just to placate the family. You should be reinforced in protocol and that is that.

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    I wouldn't stress about it. The family has shown their true colors is all. You informed Dad, you (hopefully) documented this, and (hopefully) you followed your employer's policy. I doubt anything will really come of this they just feel the need to satisfy the family.

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    This is not a medication error. You were using your best judgement. DON's are so completely divorced from the best side it's not even funny. According to your DON if I held my patient PO Rx bc they were vomiting and nauseous, it's a medication error ???? Not in the slightest, it's best judgement. You did the right thing

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    Thank you for your thoughts! I'm not able to PM back, but you've been very helpful!

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