Sometimes I hate rules

Little K student shows up in my office with a bottle of Rx eye drops- clearly has allergies, poor thing eyes look terrible. No paperwork, bottle not in original Rx box, so does not have her name or directions or anything. So of course, I can't administer them. I call her mom who is nice as can be and says she threw the box away (they are PRN so she has had them for a while). So now mom has to leave work, come here to fill out permission for me to give them, then take the form to her doctor and beg them to fill out and sign on the spot, then bring them back here. This will likely be a few hours. Sometimes I feel like the hoops we have to jump through to follow the regs cause more issues. I totally get it 100% but it is just frustrating, especially with my population that I work with, where leaving work might mean they lose their job, or they can't advocate for themselves when they show up to the doctor with a paper that needs to be signed on the spot. Anyone else feel frustrated by these types of things?