runneRN
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I agree with all the recent posts...healthcare has become so business oriented and now we are calling the patients our "customers".....this is craziness. They are patients...they will always be patients. I agree we should be repsectful and courteous even if we are running around like crazy people..... but in an ED environment of controlled chaos..the little things are harder to satisfy.I work in an inner city ED where the expectatons of some are quite unreasonable and unrealistic.You can bet they get a PG survey. I am flabbergasted that employee raises are withheld because of poor PG scores.
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On the ENA web site they had a JCAHO card that was pocket sized. It listed all the NPSG and what measures were in place in their ED to satisfy each goal.We did this in our hospital along with unacceptable abbreviations.It helps lessen staff anxiety knowing they have it in their pocket.
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We were just surveyed....uggghhh. No really surprises on the survey other than the day they showed up...That was a surprise.They looked at all of the Patient Safety Goals. This was the first survey that we had that included an engineer as well.We got dinged on pain re-assessment and the med rec form had some blanks.
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We use it and we are a level III...not widely accepted by our RT dept.
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you use an emesis basin as a bowl and urinal as flower vase without thinking twice
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Only the IV's with meds get locked up in our PYXIS...what is the rationale for locking up plain IV's
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It never ceases to amaze me how cruel but weirdly creative parents can be when naming their children...two of my "favorite" names are Deja vu and Chlamydia try going in to the waiting room and asking for either one of those two.
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We strive for this philosophy in our ER and it works MOST of the time...we have MD approved protocols which allows us to begin diagnostics before the MD sees the patient ....we also have changed our assignments to incorporate a "float RN" for 12 hours a day. This RN who bounces between the main ER and triage to facilitate patient flow.
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