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Discussion

Is it wrong to ask

Is it wrong to give a patient a Daisy award nomination form after he's told me what a great job I'm doing?

Featured Replies

  • Guides

Yes, it would be wrong. If it didn't come organically from the patient or their family member or from your coworkers or a boss, then it isn't really a nomination based on their own desire, but rather on your response to a compliment. "Thanks for the compliment! Could you sweeten that pot by complimenting me in a different way?"

No. Not okay. You smile. Say thank you. If they ask how to recognize you further or try to give you a gift or a tip (it happens), then perhaps you can hand them the form while gently telling them this is the most you could accept in any ethical fashion.

Maybe include it in a “Welcome to...” packet when patients are admitted to the floor. Or, I was thinking perhaps as management went around and spoke with patients, maybe they could hand them one and explain the meaning behind them. When a patient thanks me, I return the compliment to them and tell them it was my pleasure.

  • Experts

Nothing drives me crazier than the GD surveys everywhere you go. Buy a pizza - fill out a survey. Cash a cheque at the bank - survey. Nails done - survey.

If I get sick and need to be hospitalized, for the love of anything, please leave me alone with that. Besides, Press-Ganey got there first. How about a nice tip jar at the nursing station? That should take care of the monetary reward part of things.

Otherwise, patients will send a damned card when and if they feel like it.

  • Guides

I sit in the triage box, and have people tell me on the way out how much they liked a certain nurse or doctor. I give them an inhouse card and let them know they can complement that person (not myself) with it. One year TPTB tried to make it so you had to have received at least two of the during the year for your annual evaluation points ?. (that didn't last long).

Many don't know such a system is there for them. The hospital has signs and such up around about the Daisy as well, but I haven't seen anyone push it.

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