Nursing has made me bitter. 19 years experience and all in ICU, I am nice to my patients , but the families. The hotel, I mean hospital I work at now is all about the customer satisfaction. They allow all ages in the ICU to visit, bring in food, sometimes the patient is there long enough that the room is decorated and this for a vented, sedated patient. And most of the time if there is a complaint, the nurse is questioned and not believed, so I can see why she left beside nursing so early in her career.