You're question is a good one as it tells you a couple of things. The first being a lack in education or perhaps an unwillingness to conduct a proper screening at the first client contact. Hospice Eligibility is not only about determining if someone meets criteria but also finding out if hospice is the right service at the time for that person. When the screening and admission process does not take into consideration what a patient/family member really expects from hospice and why are they looking now as opposed to some previous time misunderstandings occur. It often ends up being a confusing, unsatisfactory experience for everyone. These are the cases that end up with misappropriated complaints being submitted to administration about nursing because everyone is unhappy.