I am having a time with the board also. I moved to Texas in July and filled out my application and got my fingerprint cards done in June. My temporary card arrived 1 week after I moved. Well, the temporary card expired in September and I never got a permant card. I called them and at first they didn't know what the problem was. After a second call and waiting on the phone for long lengths of time, they told me a letter was sent to me at the end of the July telling me my fingerprints were no good. I said that I never received that letter because if I did, I would not have waited till my license expired to handle the problem. They said again a letter was sent to me, so I said "What is the problem with the cards". I got a " I don't know and will have to check and will call you back". Well, I never got that phone call, so called back the next day. I had to go through the same process on the phone again and was finally told that my hands were on the wrong cards. I told them that I had them done a police station at home in Louisiana and that they used a computerized system and not the ink. She said that we sometimes have trouble with the police departments, but that is where they are telling us to go to get this done. She went on to say if I wanted some more cards which I thought was a ridicules question because how else do I get a license without the fingerprint cards. I said "yes send me the cards". I had fingerprint cards done in Louisiana 5 years ago and didn't have a problem. Why can't fingerprints in any state apply to other states, so you don't have to do them again. It would be a national database since the fingerprints seem to be the biggest hold up with taking 2 to 4 months to process. I don't know if I believe them about the hands on the wrong cards and maybe it was a way to put things off for a while. They definitely need better access on their website and you should be able to call them without waiting forever to talk to someone. So currently, I am not working waiting on a license to appear that may not show up till the beginning of the year.