Hey Kell, how are you, I was surfin allnurses and saw your thread. Just thought I would input as well. I am usually VERY, VERY firm and say exactly what you did. Finally if calls keep coming in I just dont answer my pager, Okay maybe this is not very professional, however, I am there to provide PATIENT care and this is our priority as nurses. I know dealing with family is part of that, but my concern is MY patient, I often will say, Oh your mother, aunt, sister, etc is alert and oriented, here I will transfer you into your room and SHE can tell you how SHE is doing after doing this a few times, they usually get the idea that Im not a nurse who will talk all day on the phone. I am learning very, very fast, not to let these freakin families make me insane:chair: :imbar :banghead: :selfbonk: :selfbonk:
You handled it exactly how everyone of us would on allnurses, sometimes we just cant make families happy NO matter what we do or say, I often will come in the room with DR. phone numbers for THEM to call and even that doesnt work. Just put it behind you and continue being a great nurse.
Email me, I have made a decision and bid on a new job!!!!!!!!