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Discussion

Help, please :)

So, I have been tasked with altering the work flow for some of our "high maintenance" teams at our clinic. The providers regularly complain about the amount of time they have with a patient after rooming is complete, getting messages late in the day, etc. The teams are VERY resistant to change and coaching down to threatening to quit if I meddle in their flow. It's clearly not working. How would you approach this as a supervisor? Should I meet with them to come up with solutions or take the one thing I think might work and implement it with no input. I don't want to give them the option of saying it works fine and don't change anything. Please help, I hate these confrontational situations. 

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    • Expert

    "They sentenced me to 21 years of boredom for trying to change the system from within."  -Leonard Cohen   

    Perhaps reporting back to those that assigned this task to "alter the work flow" with a progress report is the next step, Sbhayes.

    And, perhaps a problem solving process needs to be discussed with the assigning entity.

                                                                                        

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    My suggestion is to let them know that the change HAS to be made, show them what the ideal state looks like, and then allow them input into the "how" in order to achieve that ideal state. 

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    • Expert
    18 minutes ago, klone said:

     allow them input into the "how" in order to achieve that ideal state. 

    Yes. Input will give the staff a feeling of respect and power and they may just have some good ideas for the change!

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    I think as long as it's presented as a positive "we are going to work towards this", rather than the negative "we have to fix what you've been doing", people might be less resistant. And a more interactive discussion with requests for input and feedback from all parties involved would help. If it's possible to get the providers to participate it might help to get everyone on the same page. Good luck! Change is always tough. 

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