Have you ever?

[JustRNingAlong, BSN]

Lost your cool? As in your professionalism in front of another family because people keep calling and calling and making you feel like an idiot because they dont have their childs immunizations records? And then the clinic tells the parent of the child that they will not re vaccinate? W t French toast yall?

[tining, BSN, RN]

Had a father continue to argue the point that the 7th grade shots were not needed since the student was now in 8th grade. (There was not a nurse the year before, so the immunizations were not requested or entered)

I repeated the requirement over and over (getting more and more firm) until he asked for my supervisor's name and phone number. She backed me up.

[Jory, MSN, APRN, CNM]

I am a firm believer in vaccinations...however, I pushed back on the school once. When my oldest child wasn't old enough to have her 4-6 year old shots, she was started pre-K and they wanted her to have them right then only a month after she turned 4.

I told them they were not late, all of her vaccinations had been given 100% on time and it was my prerogative as a parent to decide when in those 4-6 years to give them. If they were late, we could address it, but as of now, she was fully vaccinated. It would have required her to receive all of them in less than two months...she was in the 5th percentile for height/weight and I was not comfortable with that. They said they had the right to deny her admission to pre-K because it was not "compulsory education". I told them they were not a private school and were public...so that didn't matter.

I pushed it all the way to the state level and in the end, they sided with me. None of them could provide one shred of evidence, not one article, nothing, where she would put anyone at risk or be at risk if she simply stayed on schedule.

[RNTadaaaa]

Fortunately I haven't been in too many situations where a parent has been out of line but I did raise my voice at one over the phone once.

I really did try my best at staying on topic and not letting my emotions get in the way however this parent kept trying to insert these "gotcha" moments by insisting that I was in error when I had documented proof of many many emails with their spouse.

My hands were shaking I was so angry while talking over the phone. After 15-20 min of the abusive language from them I informed them that I was done talking and they could escalate the matter as they preferred.

I did cry after I hung up but it was a rockstar angry, release of pent up anger cry. Fortunately no one was in the office to see me.

I would have lost my cool in person so I am oh so thankful it was over the phone.