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Discussion

college network help plzzz

I had sign up with one of their salesman and was given 5 days to cancel and i called them and cancelled i want to know if by talking to someone on phone and cancel is it enough or i should do more

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    • Featured Replies

    I would get something in writing. A verbal is not enough. Even if it is an email...it just verifies your conversation.

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    • Expert

    Check with your state consumer protection office. You may need to send a certified letter (I have no personal experience with this, but I know people have posted here before that they had to do that with TCN). Also, in many states (I don't know if this is a state-by-state thing or a federal thing), you only have three days, not five, to cancel a contract without penalty or obligation. I wouldn't put it past a TCN salesman to intentionally mislead you (since their entire business model is based on intentionally misleading people ...)

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    • Author

    So I called nj consumer affairs and ask if an email is enough to prove that I cancel. They say yea and I have also recorded my conversation with the ppl of college network conforming my cancelation again and again please let me know what else can be done

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    So I called nj consumer affairs and ask if an email is enough to prove that I cancel. They say yea and I have also recorded my conversation with the ppl of college network conforming my cancelation again and again please let me know what else can be done

    Did you ask consent to record? NJ is a 2 party consent state so without consent your recorded conversation is useless.

    I would still follow up with a registered or certified, return receipt requested and regular mail (if certified is returned as unclaimed but regular is not that counts as proof of delivery) including a statement of dates/times/names you called to cancel, a copy of the email, and request written response. If you paid with a credit card contact your bank or card to prevent unauthorized charges

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    • Author

    so i called and talk to a attorney in nj he said that i am on the right path i have sent a certified mail with cancellation paper and also have a email from them saying that they were notify for cancellation and cancellation is being processed i want to if anyone experience that cancel this way and had success

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