Admissions
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Here's my question: who in your facility is responsible for admissions? We have a rather cumbersome process. We get a fax from our sister facility about MR X who needs to be screened. That fax goes to the bookkeeper for her to BLAST and find out insurance information. Then the screener goes to the hospital, screens the patient and faxes over the screen. I, as the DNS, give a clinical acceptance or denial. That's my part...I don't pick the room, I don't call the family, I don't do the insurance....
so here is the issue---today we got a call from the hospital saying MRS X was ready for discharge...okay so she comes in...with a guardianship paper and we can't find the guardian! We CAN"T send her back...we have multiple issues with this hospital as it is...so now we have a person who can't sign herself in.
I always have worked with an admissions person who would 'do' the admission after the DNS gave a clinical okay. Frankly I don't know how to find 10 more minutes in my day to do more than I am doing now. We are just starting to get some managed care contracts so our admissions procedure will have to be streamlined.
Can anyone give me some suggestions?My admissions person is an RN but somehow doesn't seem to get the picture yet.