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By Patricia Nunez, MA, CRC, CDMS, CCM The Commission's 2025.2026 Chair After three decades in case management, the question everyone was asking was, "When are you going to retire?" They didn't expect an honest answer: "I'm not ready. I love what I do." That was my truth for years. After 33 years at CNA (one of the largest U.S. commercial property and casualty insurance companies), I genuinely loved my work, my team and the contribution I was making. Retirement felt like someone else's story, not mine. But what I've learned is that the right time to retire isn't always when you're tired of working. Sometimes it's when the pieces align in ways that let you transition from one meaningful chapter to the next. What truly made the decision viable was having a clear path forward. -
Updated CCM® Exam Reflects Real-World Demands of the Profession By MaryBeth Kurland, MPA, CAE, ICE-CCP | CEO, Commission for Case Manager Certification The Commission conducts a Job Task Analysis every five years to ensure the CCM credential reflects the real-world expertise and evolving responsibilities of today's case managers. The latest research findings are in, and they reaffirm what we've long known: Board-Certified Case Managers (CCMs) are leading the way in a more complex, client-centered healthcare landscape. -
By Debby Formica, CAE, ICE-CCP Chief Operations Officer, Commission for Case Manager Certification At the Commission for Case Manager Certification (CCMC®), we understand the commitment it takes to pursue certification. Whether you're preparing for the Certified Case Manager (CCM) or Certified Disability Management Specialist (CDMS®) exam, your dedication inspires us. We're here to support you every step of the way. Beginning with the August 2025 CCM exam administration, we are introducing two updates designed to enhance your exam experience and promote fairness across testing environments. -
Authored by Vivian Campagna, MSN, RN-BC, CCM, chief industry relations officer (CIRO) for The Commission for Case Manager Certification for CCMC My work as chief industry relations officer at the Commission for Case Manager Certification doesn’t involve day-to-day case management or even supervision of case managers. But it’s funny how being a certified case manager becomes part of your being. As an experienced case manager, I have the ability to help people understand their needs and preferences, navigate through the complicated maze of our health care system and access the resources they need for optimal health. And as a certified case manager, I embody the knowledge, capability and skill required for the role. Friends and colleagues trust me to help them along their path to self-management, self-advocacy and recovery. I am bound by high professional standards and a code of conduct. Those three letters behind my name validate my qualifications to employers, providers and peers. As the Commission approached its 25th anniversary as a certification body for case managers, we sought out seasoned case managers and asked them why, even beyond their retirement years, they maintain the continuing education and renew the credential. What we hear strengthens my personal and professional understanding of the value of the credential to make us a “better case manager, a better YOU.” Today, it’s my desire and my dedication to see a growing, diverse cadre of case managers achieve certification and earn the peer, employer and client respect it engenders. The Commission’s research and commitment to ensure the exam remains practice-based and relevant also supports a health care industry motivated to employ knowledgeable, qualified case managers. That ongoing commitment positively impacts the hopes, dreams and careers of more than 45,000 board-certified case managers. The numbers support the relevance of the CCM. Our recent survey of CCMs found Salaries are on the rise for those who are board certified, with the median salary between $80,000 - $85,000 annually.88% say certification has had a positive impact on their career.94% have recommended the CCM to other case managers.Employers recognize the importance of the CCM by paying for the exam or renewal and often requiring the credential.Supervisors who are CCMs highly prefer hiring those who are certified.Are you ready to join the more than 45,000 certified case managers who have a lifelong, fulfilling career they are proud to renew for decades? If the answer is yes, review the eligibility requirements to become a better case manager, a better you!
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EXAM: There were 180 exam questions and you are allowed 3 hours. The questions and answers were very straight forward. There were no "select all that apply", "all of the above" or "none of the above" answers to choose from (basically, none of the trickery-style questions we had on NCLEX). haha. There were no long-convoluted questions. There were no maternity, surgical, medication, nutrition, or disease specific questions. EXAM CONTENT: Most, if not all of the questions were related to the definition and scope of case management. *remember: a patient needs to be able to participate in 3 hours (not 2 1/2) of rehab five - seven days a week to be eligible for admission to an acute rehab facility. TERMS: Definitely be familiar with all of the terms and content above. a glossary of these terms are available free on the CCMC website. (you don't need to memorize them, just have a general knowledge and familiarize yourself with the differences and what they are specific to). If I wasn't sure of an answer, I chose the 'simplest' answer, even if the answer did not sound like a professional one. STUDY: I studied off and on for about 3 weeks, I found that practice questions worked for me the best. I purchased retired questions from the CCMC website and found them to be a big waste of money, they were so easy, it was a joke. I learned a lot from free online practice questions. The website I studied most helpful was casemanagerexam.com On the casemanagerexam.com website, there is a free practice exam and you can also purchase additional test bank questions, I purchased the test bank for 7 days and did the practice questions on my iPad every night while in bed (it was hard to take these exams seriously at first because with every correct answer, there was an automated "awesome", "you rock", "Yahoo" pop-up response. But it was an excellent prep for the exam. I also purchased the book CCM Certification Exam Made Easy: Your guide to passing the Certified Case Management Exam (2nd edition) by Deanna Cooper Gillingham. I bought this from Amazon because it was only $60 and received excellent reviews. If you choose to purchase this book, make sure you get the 2nd edition because its updated to reflect the changes to the exam. ISBN-13: 978-1943889020 - this was extremely easy read with all of the concepts broken down with glossary of terms at the end of the book (but don't forget, the glossary if free on the CCMC website). I didn't read the book entirely, but skimmed and reviewed the content and glossary on my lunch hour every now and then. I wish you the best of luck on the exam! I am sorry my post was so long-winded, I didn't want to leave anything out. I really hope this helps! Michelle
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By MaryBeth Kurland, CAE CEO, Commission for Case Manager Certification Over the last few years, we’ve witnessed growing appreciation for board certification, especially from employers. They don’t merely prefer case managers who are board certified; increasingly, they require them: 44 percent of employers require the Board-Certified Case Manager (CCM®) credential, and 58 percent pay for the exam.(1) None of this happens in vacuum: New models of care delivery emphasize care coordination, team-based care, and other case management roles. That’s only part of the picture, though. It ultimately comes down to the clients’ needs: I am convinced the pace and direction of population growth will heighten the need for case managers who are prepared to inform, support and engage. We know: Baby Boomers are aging.An increasing number of chronically ill patients are maintaining an improved quality of life through newly developed drugs and requiring complex, ongoing treatment.More people are on the move, making care coordination more difficult.As a nation, we’re more ethnically, racially and culturally diverse.With an emphasis on patient-centric care, case managers are fueling an information and engagement-focused evolution in healthcare. Professional case managers are in a unique position to enhance the ability of their teams—even their organizations—to deliver culturally competent care to individuals of all ages. Health systems need professionals who can engage with patients, meet them where they are and help them navigate the increasingly complex system. The numbers support the relevance of the CCM. Our recent survey of CCMs found: Salaries are on the rise for those who are board certified, with the majority earning more than $80,000 annually.88% say certification has had a positive impact on their career.94% have recommended the CCM to other case managers.75% of supervisors who are CCMs highly prefer or require the CCM when hiring experienced case managers.At the Commission, we’re working to ensure that the professional case manager’s role is acknowledged as essential to the delivery of quality, cost-effective and efficient care. One of my personal goals is to increase the number of talented people choosing case management as a profession, and who seek certification as a differentiator. Board certification demonstrates that a case manager has the experience and knowledge it takes to advocate for clients with complex challenges, collaborating with peers in today’s team-based care environment. The CCM validates professional readiness and competency. It underscores allegiance to ethical practice – that’s important to employers, clients and other members of the health team. As the only cross-setting, cross-discipline case manager credential for health care and related fields that is accredited by the National Commission for Certifying Agencies, the CCM is the gold standard for case manager excellence. Another important goal is to make the connection for employers and other health care leaders that the CCM credential designates case manager readiness and competency. Employers and other organizations look to care coordination and well-managed care transitions across the continuum as key components to successful client outcomes. The credential’s inter-disciplinary focus enhances every board-certified case manager’s ability to negotiate solutions in concert with others on the team. That’s important for problem-solving as care settings become more integrated. Those three little letters – the CCM behind the board-certified case manager’s signature – represent preparedness to meet today’s challenges and leverage tomorrow’s breakthroughs for improved health outcomes, a better patient experience, smarter spending, and greater professional satisfaction. Are you ready to join over 46,000 board-certified case managers who have a lifelong, fulfilling career they are proud to renew for decades? If the answer is yes, review the eligibility requirements to become a better case manager and to invest in you! (1) All data in this article is from 4,683 responses to the survey, “Health2 Resources and CCMC, Professional and Demographic Characteristics of CCMs” January 2019.
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