Oh our administrator EXPECTS us to drop what we are doing! It doesn't matter if its a family member on the phone all the way at the desk! I work 7p-7a. There also is a young resident in our facility that screams and curses all hours of day and night if we dont go assist them IMMEDIATELY!!! This resident also calls family who then calls us away from med pass to tell us this resident is hurting and needs assistance. This resident I'd AOx3. Many of the other residents have complained that they are unable to sleep because of this one person. The administrator has talked with the resident and family many times and it does no good. This resident literally calls to be repositioned every 10 mins. I understand this res is hurting, but my other residents that are waiting on their meds are in pain too! I have 30 to take care of! Any advice is appreciated!