I don't think things will improve until people understand the word "EMERGENCY" on the sign at the door. I am sure everyone has experienced the patients who arrive with a minor ailment that has been going on for several weeks or even months and they have to be seen today as they can't get into their PCP for 3 days. After triage they find they are down the list below the MI, diff breathing, abd pain, etc. and have to wait, so next time they come in with "Chest pain" and the minor ailment. After a few visits this takes too long so they call 911 and get rushed through, all tests are negative "But while they are here can you look at this..?" Meanwhile the man in the corner of the waiting room wonders if he really needs to be here, since the place is very busy with all these really sick people and he only has some bad "indigestion" and a little shortness of breath. I once had to tell an insistent patient "I am sorry, you are somewhere between the heart attacks and the hangnails, but you will be seen before the hangnails." Until we have patient patients our patients will try our patience.