I think every nurse out there has experienced this kind of thing, and yes, it is very disheartening. One of the reasons that I enjoy working nights is that I can enjoy taking care of my patients without having to deal with demanding families and grumpy administrators. It's a whole lot quieter, and I have the time to get the job done at a slower pace. You don't always have to take family's crap, either. Ask them politely to step out of the room when you do a procedure. Ask about your facility's policy about staff abuse. A good facility will have a no-tolerance policy regarding staff abuse ( even verbal). Floor work is a real grind, and you don't need it made worse by other people. Good luck, and hope you find something better.