Hello, I am just a pre-nursing student, but my grandmother has recently been through the ordeal of a hip replacement rather than send her home, her doctor has placed her in a rehabilitation facility for two weeks before she goes home. Now keep in mind she is well aware of her surroundings and suffers from no dementia or forgetfulness of any kind. There are two seperate serious occurences that i did not witness and one minor annoyance that i witnessed. first occurence: it was after visiting hours it was about 0100 which i do believe is 1am in the morning, she pressed her call light, in order to have someone assist her to the bathroom, so the "aide" most probably a CNA, stood at her door and did not enter the room and said, "What do you want?" my grandmother then stated she needed help getting to the bathroom, the aide then said she would be right back, she never came back which caused my grandmother to have an accident (she does suffer from incontinence), she then had to stay in it all night until the morning shift came on and changed her. Second occurence: she was having her compression hose put on and the aide was pinching her as she put them on, and my grandmother said you are hurting me, please be more gentle, the aide then snottily replied "thats the only way to get them on, would you like to try to put them on yourself?" my grandmother said "no im sorry you are just doing your job." So the compression hose were put on then she needed to go to the bathroom, so she told the aide she needed to go to the bathroom so the aide roughly put her in her wheelchair, then wheeled her to the bathroom and then left her there to go back in the room and as my grandmother was in the bathroom she heard something being slammed around in the room and heard something fall. the aide never came back to help her back to the bed. minor annoyance i witnessed: I was visiting her and she needed to go the bathroom, so i pressed her call light because i did not know whether it would be a liability issue or not if i moved her or helped her to the bathroom. so the aide came in and my grandmother was having trouble getting up from the bed and the aide just stood there and watched so i got up and helped her into the chair and the aide went to the bathroom to help from there. Now I have no doubt that the two occurences happened just as my grandmother said she did. I visit her twice a week due to work and school, these occurences happened last week, and she told me about them last night, i asked her why she didnt inform anybody of these incidents, and that it was her right as a patient to voice any concerns or issues like this, she said "i didnt want to I was afraid it would make them not like me and treat me worse." I then called my aunt who is an office manager at a home health agency and she came up there and the matter was handled. now my question is: She should have informed somebody long before now of what happened, she is also one of the patients that realises that nurses are busy people and cant wait on her every need. am i overeacting in my view of things? I know i did not witness the first two occurences, but i do feel that she would not make up something serious like that just for attention. i just feel that two occurences in the past week, is far too many for a "respected rehabilitation facility" because what if some other occurences have happened that she hasn't told us about? I feel that she should be removed from there and possibly be placed in another facility am i wrong in assuming this? For the record I realise I am long winded in my post but I wanted you all had as good an idea of what happened as possible and to voice my concerns and i really would like some imput on this matter. please try not to flame me