Got to take issue with Teeituptom. Turning 90 or 100 or whatever does not give one carte blanche to treat people like dirt. No one ever earns the right to "feel whatever way they want to feel." What if she starting making racist or other blatantly bigoted remarks? You going to stand around and just let her feel whatever way she wants? No, TriageNurse_34 had the right perspective. Respond to bigotry when you see it -- use your judgement on how best to respond -- Try to gently explain it to the person to change his or her mind -- it may not work, but at least there's a chance you'll be successful. Whereas the approach Teeituptom endorses, simply guarantees the status quo and thus assures that attitudes will not change. TriageNurse -- Three cheers. Teeituptom -- Please reconsider.