Office staff issues

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Specializes in Peds(PICU, NICU float), PDN, ICU.

Uugghh. Nothing like a bad group of office staff to ruin things.

Had a great set of staff for years. Here and there a bad apple, but they didn't last.

Now we have the staff from ****. The shady stuff, favortism, game playing, etc are really frustrating.

Trying to hang in there until things get better. But its awful. Lots of backstabbing. Nurses in the field are all talking about the office staff like never before. Parents keep complaining about scheduling issues, communication issues, etc.

Any suggestions? Ways to handle it? Are there ways to speed up the turnover process?

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Wow! I am so sorry! I have very little advice for this. Is it a big agency? You can always recommend that the parents submit a complaint above that office but maybe not very direct.

"I am so sorry that you are dealing with that, have you talked to corporate?"

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Specializes in Peds(PICU, NICU float), PDN, ICU.

Big agency. Agency is great, its the current office staff.

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Hang strong. Call your higher ups and tell them what is going on. That or share your file with the closest next office for a while and stay on your cases, just deal with the through the grape vine talk. I'm going through a similar issue. Never had issues before, nursing shortage has my area in an uproar. Office is getting complaints left and right, nurses getting written up over stupid stuff, morale is down and to top if off THEY HAVE SCREWED MY PAYCHECK UP FOR 8 WEEKS STRAIGHT. trying to be patient bc one of our girls is on maternity, but im feeling the itch of frustration just as you are

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