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Discussion

language barrier

I have a pt who doesn't speak English, what are your agency policy to resolve such issues?

Thanks

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    • Featured Replies

    First best option is to have a family member in the home who speaks both languages. Second option is to call the AT&T interpreter, although I really hate to do that. If all parties are agreeable, you may be able to hire a translator, but they would have to be HIPAA-fied.

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    Did an admit just this evening where the pt was spanish speaking only. Thank goodness for a bilingual girlfriend...especially since I was teaching IV administration!! They actually said that when in the hospital the doctors used the phone translator...and the pt stated it was very nerveracking...didnt allow for proper teaching/explanations...like something was lost in translation - very clinical. He said it actually increased his anxiety. So, yes, we have the AT&T phone line to use as well - but a family member is best if at all possible

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    • Experts

    I am currently in a home where the mom speaks no English. I find my broken Spanish is getting me by. When a family member who knows English, is in the house, we have three way conversations, but mostly I just do the best I can.

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    When I worked in Trauma and ER the person translating had to be certified if it involved the patient's care for legal reasons.

    ~Willow

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    • Experts

    I'm hampered in my patient teaching anyway. There seem to be more learning barriers than just language, so I have been making efforts, but do not stress over results. I am not going to change ingrained ways of thinking.

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