I do believe as clinical staff we have to make patients happy. Not that it's our number one job but as "Healerforlife" said we have patient satisfaction now. I know at the hospital I'm at now, they have standards to make a patient comfortable in the hospital which basically leads to keeping a patient happy. I notice a lot of hospitals are now focusing on patient satisfaction more than they have in the past. It's our jobs as nurses to go out of our way for patients and "put on their shoes" which will raise that patient satisfaction. I don't believe a nurse should drive to get food for a patient of course, but if he needs anything that the nurse can do such as nursing duties we should do it.