1. Nursing karma it's real. so always remember what you put out there you will get in return. 2. We don't set people at thier best. These are times they wil put on the top he most stressful things in their life. 3. There's always time for a smile. 4. Don't be afraid to ask! 5. Treat your cna as a team member with respect. You want your manager to treat you with respect so why wouldn't you trest everyone politely. Say please and thank you.