Look…..we have our good days and we have a bad days. There are some days where it feels like your patients are buzzing you for the most trivial things and when you have other sick patients, it is frustrating and you think "Damnit, this feels like a bloody Hotel"…….and then you have days where you know the work you are doing is needed and is making a difference….sometimes you need to be firm but kind with your patients and say "Look I am actually a bit busy at the moment, and part of your rehabilitation is being able to do things yourself (i.e go and get your own towel, go and get your own bottle of water from the patients fridge)….". Especially if you have long term patients who become a bit too comfortable with the routine of the ward and having things done for them……but then for the most part, you will have sick patients who need all the technical practical aspects of nursing (IVs, meds, etc)…but remember too…these only make up a small part of what nursing actually is….a lot of nursing is just being there for your patients…. But then again, it depends on what sort of work your friend is doing - if she is in more of an administrative role…which it sounds like she is…then she probably does feel like a P.A to 6 different people haha. And not to mention that being a nurse means a hell of a lot of paperwork…which kind of feels like you work in an office as well…despite having ward clerks to do that for you too I feel like i m not making much sense (off work sick today…catching up on Netflix ) Regards, Katie from Australia